About Restoration 1 of Horry County

Who We Are

Restoration 1 of Horry County is a locally owned and operated full-service restoration company serving Myrtle Beach, Conway, North Myrtle Beach, Surfside Beach, Murrells Inlet, Little River, Pawleys Island, and surrounding communities throughout Horry and Georgetown Counties.

Owner Jake Gervin opened Restoration 1 of Horry County in 2016, bringing the nationally recognized Restoration 1 brand to the Grand Strand with a commitment to local, personal service. We have grown into a team of 14 dedicated restoration professionals who live and work right here in this community. When you call us, you are not reaching a call center in another state. You are reaching your neighbors — people who understand this community, this climate, and what it takes to protect your home.

Mission Statement

We believe restoration services should be people-focused. When disaster happens, we treat our customers like our neighbors — leading with compassion and expertise to bring order in times of chaos.

We deliver exceptional service that puts our customers first through quality workmanship, compassionate care, and clear communication. We are dedicated to helping people in times of need while creating a workplace where our team feels valued, supported, and proud of the difference they make every day.

Our Commitment to You

We built this company on a simple belief — when someone is dealing with water damage, fire damage, or mold in their home, they deserve fast, honest, professional help. No runaround. No pressure. Just results.

That commitment shows up in everything we do:

•  IICRC certified firm with IICRC certified technicians — trained to the highest standards in the restoration industry

• On-site for emergency calls as fast as possible, 24 hours a day, 7 days a week, including holidays

•  Free water damage assessments and mold inspections scheduled at your convenience

•  We coordinate directly with your insurance carrier — but we work for you, not the insurance company

•  Full documentation provided — everything your adjuster needs for fast claim processing

•  One point of contact from mitigation through full rebuild — we handle everything so you don't have to

 Company Values

We work to fix the WHOLE problem.

Our work doesn't stop at fixing water, fire, mold damage, or bio-hazard. We're also here to understand, comfort, and support the people we help with world-class service. Our reputation is everything, and we've built the business so that every time we make the right and honest decision, everyone benefits.

We are PEOPLE people.
In every situation, we're totally focused on serving the person right in front of us.

We care about YOUR story.
We've seen thousands of restoration projects, but none of those were your home or business. We're here to listen first, to discover what's important to you, and then work to make things right.

We LIVE in our community.
We live in the communities we serve, and all our work is local. By helping our neighbors through times of crisis, we're making our community a better place to live. The more we help our communities, the more we grow.

We see everyone as an ALLY in the process.
We intentionally work with everyone to make sure our customers get back to normal as fast as possible.

We believe EMPLOYEES are the key to our success

We are dedicated to cultivating an exceptional work environment through the provisions of highly competitive compensation and benefits. Our team’s effectiveness will be bolstered by continuous training and development, enabling them to lead with expertise and knowledge.

We lead with HONESTY and INTEGRITY

We uphold a standard of honesty and integrity in our interactions with everyone, including customers, colleagues and referral partners.

By the Numbers

•  In business since 2016

•  14 restoration professionals serving the Grand Strand

•  One of the highest-rated full-service restoration companies in Horry County

•  Available 24 hours a day, 365 days a year

•  Serving 10 plus communities across Horry and Georgetown Counties and the Brunswick County, NC coast

Our Services

We handle the full spectrum of residential and commercial restoration — so no matter what you are dealing with, we have you covered:

•  Water damage restoration

•  Fire and smoke damage restoration

•  Mold remediation and mold testing

•  Biohazard, trauma, and crime scene cleanup

•  Hoarding cleanup

•  Sewage cleanup

•  Storm and hurricane damage

Where We Serve

We proudly serve homeowners and businesses throughout the Grand Strand and surrounding areas including Myrtle Beach, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, Little River, Pawleys Island, Georgetown County, west to Florence SC, and north to Ocean Isle Beach NC.

No matter where you are in our service area, our team is ready to respond.

Our Community

We are proud to be active members of the communities we serve. Restoration 1 of Horry County is a member of:

•  Myrtle Beach Area Chamber of Commerce

•  Horry Georgetown Home Builders Association

•  BNI

•  GBN

We believe in investing in this community — not just showing up when disaster strikes, but being present, connected, and committed year-round.

Community Recognition

Restoration 1 of Horry County has been recognized by Myrtle Beach area residents as one of the region's top water damage, fire damage, and mold remediation companies every year since 2020 — competing against and outperforming restoration companies that have been in this market for decades.

Since 2020, we have placed in the Readers' Choice Awards across four Horry County publications — the Myrtle Beach Herald, North Strand News, Carolina Forest Chronicle, and Horry Independent — earning the top spot multiple times in each as the best fire and water restoration company in the area. We have also been recognized four consecutive years by Sun News Best of the Beach readers in the Restoration Services category, including back-to-back Gold awards in 2023 and 2024. In 2026, BusinessRate recognized us as the Best Water Damage Restoration Service in Myrtle Beach.

These awards are voted on by the homeowners, property managers, and residents we serve across Myrtle Beach, Conway, North Myrtle Beach, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island. We don't take that lightly.

Ready When You Need Us

When water, fire, mold, or any other disaster threatens your home or business, Restoration 1 of Horry County is ready to respond. We answer every call, we show up fast, and we don't stop until the job is done right.

Call us 24/7 at 843-350-0231

Serving the Grand Strand since 2016.