FREQUENTLY ASKED QUESTION

• How can I find a reliable water damage restoration service?

  
  It’s best to choose a licensed and insured team with certifications in water damage restoration. Looking for a company with 24/7 rapid response and a customer-focused approach can also lead to you a team with the dedication to help you get your property back to normal.

• What is the first thing I should do after a fire?

  
  After the first responders have extinguished the fire, your first priority is to ensure that all of your family members and pets are safe. After everyone has been accounted for, call us immediately to assess your property and begin a restoration plan.

• How long does it take to clean up after fire damage?

  
  Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.

• Can I inspect my home and belongings after fire damage?

  
  We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.

• Should I try to clean it up myself?

  
  We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.

• What are some safety concerns?

  
  After a fire, the main concerns are the structural integrity of the home and the smoke residue. When a fire burns, it melts building materials and can create toxic fumes that linger within the property.

• What items do I keep in my possession?

  
  If you were able to grab any belongings while evacuating your home and they are undamaged, keep them with you.

• How do I keep track of non-restorable items?

  
  Part of our assessment process includes creating an inventory of each item that we recover from the scene. From there, we assess each item’s condition and decide what can be restored and what must be disposed of. Everything will be accounted for and documented.

• What about special items? Artwork, china, heirlooms, etc.

  
  If you have special items that were left behind in your home, simply let us know. We will diligently search for them, assess each item, and restore them when possible.

• Who is responsible for paying for the service?

  
  The property owner is responsible for paying for the service, but we recommend that you contact your insurance company after the incident to review your coverage options.

• Should I file a claim with my insurance company?

  
  Whether or not you file an insurance claim is totally up to you. Discuss your options with your insurance agent to see if it’s practical based on the estimate and your coverage.

• Do you communicate with my insurance adjuster?

  
  If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know.

• What if my house has asbestos or lead?

  
  We are certified to handle substances like asbestos and lead based on our training. However, if we are not 100% comfortable with something, we will call in colleagues who can safely manage the situation.

• What if I’d like to upgrade or remodel my house?

  
  If this ordeal has created an opportunity for you to do the upgrade or remodel you’ve always wanted, then we can help. However, keep in mind that if your plans are extensive, you may need to hire an additional contractor.