Question 1

Do you offer 24/7 emergency service?

Accepted Answer

Yes — Restoration 1 of Horry County provides 24/7 emergency restoration services every day of the year including weekends and holidays. Whether you have a burst pipe at 2am on Christmas morning or a flooded crawlspace on a Sunday afternoon, our certified technicians are on call and typically on-site within 1 hour throughout our Horry County service area. Call us any time at (843) 603-8282.

Question 2

What areas do you serve?

Accepted Answer

Restoration 1 of Horry County serves the entire Grand Strand and surrounding region including Myrtle Beach, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island in Horry County, as well as Georgetown County communities including Georgetown and Pawleys Island. Our service area extends north to Ocean Isle Beach, NC and west to Florence, SC. If you are unsure whether we cover your area call us any time at (843) 603-8282 — we will confirm immediately and dispatch a technician if needed.

Question 3

Do you work with insurance companies?

Accepted Answer

Yes — but it's important to understand who we work for. Restoration 1 of Horry County works for YOU, the property owner — not the insurance company. Our loyalty is to making sure you receive the full restoration your property needs, not to minimizing the insurance company's payout. That said, we work directly with all major insurance carriers including State Farm, Allstate, Progressive, USAA, Nationwide, Travelers, and others to make the claims process as smooth and fast as possible for you. We provide everything your adjuster needs for quick claim processing — initial damage assessment, daily moisture readings, timestamped photo documentation, Xactimate estimates, drying logs, and a complete mitigation report — all supplied directly to your carrier in a format adjusters recognize and accept. Many homeowners have never filed a water damage claim before and have no idea where to start. We walk you through every step of the process from your first call through final settlement. We are your advocate, your guide, and your single point of contact throughout the entire restoration and claims process. In most cases your out of pocket cost is limited to your deductible. Call us before you call your insurance carrier — we can help you understand your coverage and document everything correctly from the very first visit. Call (843) 603-8282 any time.

Question 4

What services do you offer?

Accepted Answer

Restoration 1 of Horry County offers comprehensive restoration services for residential and commercial properties throughout Horry County SC including water damage restoration, fire and smoke damage restoration, mold remediation, biohazard and trauma cleanup, crime scene cleanup, hoarding cleanup, sewage cleanup, storm and hurricane damage restoration, flooded crawlspace restoration, HVAC leak cleanup, appliance leak cleanup, odor removal, hoarding clean up, pack out and storage, and disinfection and sanitization. We are available 24/7 for all emergency services.

Question 5

How quickly can you respond to a water damage emergency?

Accepted Answer

Our technicians are typically on-site within 1 hour of your call throughout the Myrtle Beach, Conway, North Myrtle Beach, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island areas. Fast response is critical in water damage situations — every hour water sits in your home increases the risk of structural damage and mold growth. We prioritize rapid dispatch on every call and are available 24/7 including holidays.

Question 6

Are your technicians certified?

Accepted Answer

Yes — Restoration 1 of Horry County is an IICRC-certified firm and our technicians hold IICRC certifications in water damage restoration, fire and smoke restoration, and mold remediation. The IICRC — Institute of Inspection Cleaning and Restoration Certification — sets the industry standard for restoration practices and our team follows all IICRC guidelines on every job. We are also fully licensed and insured in South Carolina.

Question 7

How long does water damage restoration take?

Accepted Answer

The mitigation phase — water extraction, removal of non-salvageable materials, and structural drying — typically takes 3 to 5 days for most residential properties in Horry County. Drying timelines depend on the size of the affected area, the water category, and the materials involved. Given the coastal humidity of the Myrtle Beach area we use commercial-grade LGR dehumidifiers specifically designed for high-humidity environments. Our technicians take daily moisture readings and do not remove equipment until all materials reach the IICRC drying standard. We will give you a realistic timeline on our initial free assessment.

Question 8

Do you offer free assessments or inspections?

Accepted Answer

Yes — Restoration 1 of Horry County offers free water damage assessments and free mold inspections throughout our Horry County service area. A certified technician will come to your property, evaluate the damage, identify hidden moisture, and document findings at no cost and no obligation. For mold situations we also offer professional mold testing and air quality reports starting at $400. Call (843) 603-8282 to schedule your free assessment.

Question 9

Does homeowners insurance cover water damage in South Carolina?

Accepted Answer

In most cases yes. Standard homeowners insurance policies in South Carolina typically cover sudden and accidental water damage — such as a burst pipe, water heater failure, washing machine overflow, HVAC condensate line backup, or appliance leak. What is generally not covered is flooding from outside the home which requires separate flood insurance. Storm surge and hurricane flooding — common in Horry County — is typically covered under a separate NFIP flood policy. Restoration 1 of Horry County works with all insurance carriers and can help you understand your coverage on our initial assessment call. We document everything your adjuster needs for fast claim processing.

Question 10

Why should I choose Restoration 1 of Horry County over other restoration companies?

Accepted Answer

Restoration 1 of Horry County is a locally owned and operated company — we live and work in the same communities we serve. Unlike large national franchise operations or out-of-state storm chasers, we are here year-round and committed to our community. Our IICRC-certified technicians respond within 1 hour, 24/7 including holidays. We work for you — not the insurance company — and handle the entire claims process from first call to final documentation including all moisture readings, photos, Xactimate estimates, and mitigation reports your adjuster needs for fast claim processing. We serve the entire Grand Strand and surrounding region — Myrtle Beach, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island in Horry County, Georgetown County including Georgetown SC, Florence SC, and north to Ocean Isle Beach NC. No matter where you are in our service area our response time and standard of care is the same. We have been serving the Grand Strand and surrounding communities since 2016 and our 4.9 star rating across 200+ Google reviews reflects our commitment to doing the job right every single time. When disaster strikes — water, fire, mold, storm, or biohazard — we are the local team you can count on. Call us any time at (843) 603-8282.

Question 11

Do you offer 24/7 emergency service?

Accepted Answer

Yes — Restoration 1 of Horry County provides 24/7 emergency restoration services every day of the year including weekends and holidays. Whether you have a burst pipe at 2am on Christmas morning or a flooded crawlspace on a Sunday afternoon, our certified technicians are on call and typically on-site within 1 hour throughout our Horry County service area. Call us any time at (843) 603-8282.

Question 12

What areas do you serve?

Accepted Answer

Restoration 1 of Horry County serves the entire Grand Strand and surrounding region including Myrtle Beach, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island in Horry County, as well as Georgetown County communities including Georgetown and Pawleys Island. Our service area extends north to Ocean Isle Beach, NC and west to Florence, SC. If you are unsure whether we cover your area call us any time at (843) 603-8282 — we will confirm immediately and dispatch a technician if needed.

Question 13

Do you work with insurance companies?

Accepted Answer

Yes — but it is important to understand who we work for. Restoration 1 of Horry County works for YOU, the property owner — not the insurance company. Our loyalty is to making sure you receive the full restoration your property needs, not to minimizing the insurance company's payout. That said, we work directly with all major insurance carriers including State Farm, Allstate, Progressive, USAA, Nationwide, Travelers, and others to make the claims process as smooth and fast as possible for you. We provide everything your adjuster needs for quick claim processing — initial damage assessment, daily moisture readings, timestamped photo documentation, Xactimate estimates, drying logs, and a complete mitigation report — all supplied directly to your carrier in a format adjusters recognize and accept. Many homeowners have never filed a water damage claim before and have no idea where to start. We walk you through every step of the process from your first call through final settlement. We are your advocate, your guide, and your single point of contact throughout the entire restoration and claims process. In most cases your out of pocket cost is limited to your deductible. Call us before you call your insurance carrier — we can help you understand your coverage and document everything correctly from the very first visit.

Question 14

What services do you offer?

Accepted Answer

Restoration 1 of Horry County offers comprehensive restoration services for residential and commercial properties throughout Horry County SC including water damage restoration, fire and smoke damage restoration, mold remediation, biohazard and trauma cleanup, crime scene cleanup, hoarding cleanup, sewage cleanup, storm and hurricane damage restoration, flooded crawlspace restoration, HVAC leak cleanup, appliance leak cleanup, odor removal, pack out and storage, and disinfection and sanitization. We are available 24/7 for all emergency services.

Question 15

How quickly can you respond to a water damage emergency?

Accepted Answer

Our technicians are typically on-site within 1 hour of your call throughout the Myrtle Beach, Conway, North Myrtle Beach, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island areas. Fast response is critical in water damage situations — every hour water sits in your home increases the risk of structural damage and mold growth. We prioritize rapid dispatch on every call and are available 24/7 including holidays.

Question 16

Are your technicians certified?

Accepted Answer

Yes — Restoration 1 of Horry County is an IICRC certified firm and our technicians hold IICRC certifications in water damage restoration, fire and smoke restoration, and mold remediation. The IICRC — Institute of Inspection Cleaning and Restoration Certification — sets the industry standard for restoration practices and our team follows all IICRC guidelines on every job. We are also fully licensed and insured in South Carolina.

Question 17

How long does water damage restoration take?

Accepted Answer

The mitigation phase — water extraction, removal of non-salvageable materials, and structural drying — typically takes 3 to 5 days for most residential properties in Horry County. Drying timelines depend on the size of the affected area, the water category, and the materials involved. Given the coastal humidity of the Myrtle Beach area we use commercial-grade LGR dehumidifiers specifically designed for high-humidity environments. Our technicians take daily moisture readings and do not remove equipment until all materials reach the IICRC drying standard. We will give you a realistic timeline on our initial free assessment.

Question 18

Do you offer free assessments or inspections?

Accepted Answer

Yes — Restoration 1 of Horry County offers free water damage assessments and free mold inspections throughout our Horry County service area. A certified technician will come to your property, evaluate the damage, identify hidden moisture, and document findings at no cost and no obligation. For mold situations we also offer professional mold testing and air quality reports starting at $400. Call (843) 603-8282 to schedule your free assessment.

Question 19

Does homeowners insurance cover water damage in South Carolina?

Accepted Answer

In most cases yes. Standard homeowners insurance policies in South Carolina typically cover sudden and accidental water damage — such as a burst pipe, water heater failure, washing machine overflow, HVAC condensate line backup, or appliance leak. What is generally not covered is flooding from outside the home which requires separate flood insurance. Storm surge and hurricane flooding — common in Horry County — is typically covered under a separate NFIP flood policy. Restoration 1 of Horry County works with all insurance carriers and can help you understand your coverage on our initial assessment call. We document everything your adjuster needs for fast claim processing.

Question 20

Why should I choose Restoration 1 of Horry County over other restoration companies?

Accepted Answer

Restoration 1 of Horry County is a locally owned and operated company — we live and work in the same communities we serve. Unlike large national franchise operations or out-of-state storm chasers, we are here year-round and committed to our community. Our IICRC certified technicians respond within 1 hour, 24/7 including holidays. We work for you — not the insurance company — and handle the entire claims process from first call to final documentation including all moisture readings, photos, Xactimate estimates, and mitigation reports your adjuster needs for fast claim processing. We serve the entire Grand Strand and surrounding region — Myrtle Beach, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island in Horry County, Georgetown County including Georgetown SC, Florence SC, and north to Ocean Isle Beach NC. No matter where you are in our service area our response time and standard of care is the same. We have been serving the Grand Strand and surrounding communities since 2016 and our 4.9 star rating across 200+ Google reviews reflects our commitment to doing the job right every single time. When disaster strikes — water, fire, mold, storm, or biohazard — we are the local team you can count on.

Question 21

What is the IICRC and why does it matter?

Accepted Answer

The IICRC — Institute of Inspection Cleaning and Restoration Certification — is the leading standard-setting and certifying organization in the restoration industry. Founded in 1972, the IICRC develops the science-based standards that define proper procedures for water damage restoration, mold remediation, fire and smoke cleanup, and other restoration services. These standards — known as S500 for water damage, S520 for mold, and S700 for fire — are recognized by insurance companies, property managers, and courts as the industry benchmark for proper restoration practices. When a restoration company is IICRC certified it means their technicians have completed formal training and passed examinations demonstrating competency in restoration science. An IICRC certified firm is held to a higher standard of professionalism, ethics, and technical knowledge. Restoration 1 of Horry County is an IICRC certified firm with IICRC certified technicians. This matters because it means your home is being restored using proven, science-based methods — not guesswork. It also means our documentation meets the standards insurance carriers expect, which supports faster claim processing and reduces disputes. When choosing a restoration company always ask if they are IICRC certified. It is one of the most important questions you can ask.

Property Restoration Services in Horry County

Water, Fire & Mold Damage? We’re Available 24/7 in Horry County