Frequently Asked Questions
Every loss is different, and our local Restoration 1 team is ready to assist. Reach out for a free initial assessment.
- Yes, water damage is an emergency. Whether due to a burst pipe, appliance overflow, sewage backup, or flood, it can lead to electrical hazards, compromise structural integrity, and promote mold growth the longer it’s left unaddressed.
Yes, water damage is an emergency. Whether due to a burst pipe, appliance overflow, sewage backup, or flood, it can lead to electrical hazards, compromise structural integrity, and promote mold growth the longer it’s left unaddressed.
- Stop the source of water if possible, turn off electricity in affected areas, and contact a professional restoration service as soon as possible. More importantly, document the damage with photos and videos for insurance purposes.
Stop the source of water if possible, turn off electricity in affected areas, and contact a professional restoration service as soon as possible. More importantly, document the damage with photos and videos for insurance purposes.
- Water damage can become noticeable within minutes to days, depending on the source and extent of the water intrusion and the affected materials. Signs like water spots, swelling materials, and odors can appear rapidly, especially on porous surfaces.
Water damage can become noticeable within minutes to days, depending on the source and extent of the water intrusion and the affected materials. Signs like water spots, swelling materials, and odors can appear rapidly, especially on porous surfaces.
- Mold can develop within 72 hours after water damage and continue spreading if the ideal conditions are present. Swiftly addressing water damage is essential in preventing widespread contamination.
Mold can develop within 72 hours after water damage and continue spreading if the ideal conditions are present. Swiftly addressing water damage is essential in preventing widespread contamination.
- Eliminating moisture can halt mold growth since it requires damp conditions. However, it does not necessarily kill existing mold. Proper mold remediation is needed to eliminate mold from its source.
Eliminating moisture can halt mold growth since it requires damp conditions. However, it does not necessarily kill existing mold. Proper mold remediation is needed to eliminate mold from its source.
- The biggest concern with water damage is its potential to cause structural damage and health problems. Continuous exposure to water can weaken structures while promoting mold and bacteria growth, posing severe health risks.
The biggest concern with water damage is its potential to cause structural damage and health problems. Continuous exposure to water can weaken structures while promoting mold and bacteria growth, posing severe health risks.
- Wooden and upholstered furniture can absorb water quickly, so they may be damaged beyond repair if left in water for days. Remove furniture from water as soon as possible, ideally within the first 24 hours, for the best chances of restoration.
Wooden and upholstered furniture can absorb water quickly, so they may be damaged beyond repair if left in water for days. Remove furniture from water as soon as possible, ideally within the first 24 hours, for the best chances of restoration.
- Yes, teams like Restoration 1 can help restore your personal items using specialized cleaning and restoration techniques. We also offer contents pack out and storage services to take care of your other possessions not affected by water and return them to you once your home is back to normal.
Yes, teams like Restoration 1 can help restore your personal items using specialized cleaning and restoration techniques. We also offer contents pack out and storage services to take care of your other possessions not affected by water and return them to you once your home is back to normal.
- Water can start affecting a foundation’s integrity quickly, especially with prolonged exposure. For example, flooding, or rapid snowmelt can produce a sudden influx of water and saturate the soil, leading to increased stress on the foundation and causing immediate damage.
Water can start affecting a foundation’s integrity quickly, especially with prolonged exposure. For example, flooding, or rapid snowmelt can produce a sudden influx of water and saturate the soil, leading to increased stress on the foundation and causing immediate damage.
- Staying in a water-damaged property during restoration is generally not advisable as the environment may be unsafe. Your restoration professionals can assess the situation and advise if temporary relocation is necessary.
Staying in a water-damaged property during restoration is generally not advisable as the environment may be unsafe. Your restoration professionals can assess the situation and advise if temporary relocation is necessary.
- Homeowners insurance typically covers water damage from sudden and accidental events, like a burst pipe. However, it often excludes damage from unresolved maintenance issues or flooding.
Homeowners insurance typically covers water damage from sudden and accidental events, like a burst pipe. However, it often excludes damage from unresolved maintenance issues or flooding.
- Mitigation involves immediate actions to prevent further damage, such as extraction and drying. Remediation, on the other hand, is the comprehensive process of addressing the problem and returning the property to its pre-damage condition.
Mitigation involves immediate actions to prevent further damage, such as extraction and drying. Remediation, on the other hand, is the comprehensive process of addressing the problem and returning the property to its pre-damage condition.
- Small, contained areas might be manageable with DIY methods. However, extensive water damage requires professional intervention, especially in cases involving category 2 or 3 water.
Small, contained areas might be manageable with DIY methods. However, extensive water damage requires professional intervention, especially in cases involving category 2 or 3 water.
- The timeline depends on how severe the fire damage is. Smaller fires with limited smoke damage may take a few days to clean and restore, while larger fires involving structural repairs can take several weeks.
The timeline depends on how severe the fire damage is. Smaller fires with limited smoke damage may take a few days to clean and restore, while larger fires involving structural repairs can take several weeks.
- Yes, Professional fire damage restoration includes specialized smoke and soot removal techniques, advanced deodorization, and air filtration systems to eliminate smoke particles and odors from surfaces, materials, and HVAC systems.
Yes, Professional fire damage restoration includes specialized smoke and soot removal techniques, advanced deodorization, and air filtration systems to eliminate smoke particles and odors from surfaces, materials, and HVAC systems.
- Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.
Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.
- We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.
We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.
- We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.
We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.
- After a fire, the main concerns are the structural integrity of the home and the smoke residue. When a fire burns, it melts building materials and can create toxic fumes that linger within the property.
After a fire, the main concerns are the structural integrity of the home and the smoke residue. When a fire burns, it melts building materials and can create toxic fumes that linger within the property.
- If you were able to grab any belongings while evacuating your home and they are undamaged, keep them with you.
If you were able to grab any belongings while evacuating your home and they are undamaged, keep them with you.
- Part of our assessment process includes creating an inventory of each item that we recover from the scene. From there, we assess each item’s condition and decide what can be restored and what must be disposed of. Everything will be accounted for and documented.
Part of our assessment process includes creating an inventory of each item that we recover from the scene. From there, we assess each item’s condition and decide what can be restored and what must be disposed of. Everything will be accounted for and documented.
- If you have special items that were left behind in your home, simply let us know. We will diligently search for them, assess each item, and restore them when possible.
If you have special items that were left behind in your home, simply let us know. We will diligently search for them, assess each item, and restore them when possible.
- The property owner is responsible for paying for the service, but we recommend that you contact your insurance company after the incident to review your coverage options.
The property owner is responsible for paying for the service, but we recommend that you contact your insurance company after the incident to review your coverage options.
- Whether or not you file an insurance claim is totally up to you. Discuss your options with your insurance agent to see if it’s practical based on the estimate and your coverage.
Whether or not you file an insurance claim is totally up to you. Discuss your options with your insurance agent to see if it’s practical based on the estimate and your coverage.
- If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know.
If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know.
- We are certified to handle substances like asbestos and lead based on our training. However, if we are not 100% comfortable with something, we will call in colleagues who can safely manage the situation.
We are certified to handle substances like asbestos and lead based on our training. However, if we are not 100% comfortable with something, we will call in colleagues who can safely manage the situation.
- If this ordeal has created an opportunity for you to do the upgrade or remodel you’ve always wanted, then we can help. However, keep in mind that if your plans are extensive, you may need to hire an additional contractor.
If this ordeal has created an opportunity for you to do the upgrade or remodel you’ve always wanted, then we can help. However, keep in mind that if your plans are extensive, you may need to hire an additional contractor.
- Mold and mildew are in the same family of fungi. The difference is that mold must be professionally remediated to fully remove it from your property, while mildew can simply be wiped away. Mold spreads easily and can be dangerous to your health, so expert assistance is always recommended.
Mold and mildew are in the same family of fungi. The difference is that mold must be professionally remediated to fully remove it from your property, while mildew can simply be wiped away. Mold spreads easily and can be dangerous to your health, so expert assistance is always recommended.
- Mold will present itself in dark gray, green, or even black blotches on surfaces. It will likely be raised and textured, unlike mildew, and is typically accompanied by a mildew-like odor.
Mold will present itself in dark gray, green, or even black blotches on surfaces. It will likely be raised and textured, unlike mildew, and is typically accompanied by a mildew-like odor.
- Mold remediation is the process used to thoroughly remove mold, eliminate odors, sanitize the area, and restore healthy air quality to residential and commercial properties.
Mold remediation is the process used to thoroughly remove mold, eliminate odors, sanitize the area, and restore healthy air quality to residential and commercial properties.
- The cost of mold remediation will vary based on the extent of your mold infestation. We’ll provide you with a detailed quote once we’re able to assess the mold in your property.
The cost of mold remediation will vary based on the extent of your mold infestation. We’ll provide you with a detailed quote once we’re able to assess the mold in your property.
- Mold can begin to develop in as little as 24 hours, then spread to multiple parts of your home. It’s imperative to stay on top of mold and call for remediation as soon as it’s spotted.
Mold can begin to develop in as little as 24 hours, then spread to multiple parts of your home. It’s imperative to stay on top of mold and call for remediation as soon as it’s spotted.
- Due to the dangers of mold, we advise you to leave the removal to us. The inhalation of mold spores can lead to adverse health effects and long-term illness.
Due to the dangers of mold, we advise you to leave the removal to us. The inhalation of mold spores can lead to adverse health effects and long-term illness.
- The time it takes to remove mold is determined on a case-by-case basis. It all depends on the size of the infestation and its location.
The time it takes to remove mold is determined on a case-by-case basis. It all depends on the size of the infestation and its location.
- We use professional equipment and extensive training to identify mold throughout your home. We check behind walls and under flooring to determine the true extent of the damage; anything missed will only cause another infestation, so we ensure a thorough assessment of your property.
We use professional equipment and extensive training to identify mold throughout your home. We check behind walls and under flooring to determine the true extent of the damage; anything missed will only cause another infestation, so we ensure a thorough assessment of your property.
- Initially, mold causes an allergy-like reaction in most people. They’ll experience itchy eyes, coughing, sneezing, a runny nose, and other similar symptoms. With long-term mold exposure, people may experience headaches, fatigue, and other chronic illness.
Initially, mold causes an allergy-like reaction in most people. They’ll experience itchy eyes, coughing, sneezing, a runny nose, and other similar symptoms. With long-term mold exposure, people may experience headaches, fatigue, and other chronic illness.
- Yes, water damage is an emergency. Whether due to a burst pipe, appliance overflow, sewage backup, or flood, it can lead to electrical hazards, compromise structural integrity, and promote mold growth the longer it’s left unaddressed.
Yes, water damage is an emergency. Whether due to a burst pipe, appliance overflow, sewage backup, or flood, it can lead to electrical hazards, compromise structural integrity, and promote mold growth the longer it’s left unaddressed.
- Stop the source of water if possible, turn off electricity in affected areas, and contact a professional restoration service as soon as possible. More importantly, document the damage with photos and videos for insurance purposes.
Stop the source of water if possible, turn off electricity in affected areas, and contact a professional restoration service as soon as possible. More importantly, document the damage with photos and videos for insurance purposes.
- Water damage can become noticeable within minutes to days, depending on the source and extent of the water intrusion and the affected materials. Signs like water spots, swelling materials, and odors can appear rapidly, especially on porous surfaces.
Water damage can become noticeable within minutes to days, depending on the source and extent of the water intrusion and the affected materials. Signs like water spots, swelling materials, and odors can appear rapidly, especially on porous surfaces.
- Mold can develop within 72 hours after water damage and continue spreading if the ideal conditions are present. Swiftly addressing water damage is essential in preventing widespread contamination.
Mold can develop within 72 hours after water damage and continue spreading if the ideal conditions are present. Swiftly addressing water damage is essential in preventing widespread contamination.
- Eliminating moisture can halt mold growth since it requires damp conditions. However, it does not necessarily kill existing mold. Proper mold remediation is needed to eliminate mold from its source.
Eliminating moisture can halt mold growth since it requires damp conditions. However, it does not necessarily kill existing mold. Proper mold remediation is needed to eliminate mold from its source.
- The biggest concern with water damage is its potential to cause structural damage and health problems. Continuous exposure to water can weaken structures while promoting mold and bacteria growth, posing severe health risks.
The biggest concern with water damage is its potential to cause structural damage and health problems. Continuous exposure to water can weaken structures while promoting mold and bacteria growth, posing severe health risks.
- Wooden and upholstered furniture can absorb water quickly, so they may be damaged beyond repair if left in water for days. Remove furniture from water as soon as possible, ideally within the first 24 hours, for the best chances of restoration.
Wooden and upholstered furniture can absorb water quickly, so they may be damaged beyond repair if left in water for days. Remove furniture from water as soon as possible, ideally within the first 24 hours, for the best chances of restoration.
- Yes, teams like Restoration 1 can help restore your personal items using specialized cleaning and restoration techniques. We also offer contents pack out and storage services to take care of your other possessions not affected by water and return them to you once your home is back to normal.
Yes, teams like Restoration 1 can help restore your personal items using specialized cleaning and restoration techniques. We also offer contents pack out and storage services to take care of your other possessions not affected by water and return them to you once your home is back to normal.
- Water can start affecting a foundation’s integrity quickly, especially with prolonged exposure. For example, flooding, or rapid snowmelt can produce a sudden influx of water and saturate the soil, leading to increased stress on the foundation and causing immediate damage.
Water can start affecting a foundation’s integrity quickly, especially with prolonged exposure. For example, flooding, or rapid snowmelt can produce a sudden influx of water and saturate the soil, leading to increased stress on the foundation and causing immediate damage.
- Staying in a water-damaged property during restoration is generally not advisable as the environment may be unsafe. Your restoration professionals can assess the situation and advise if temporary relocation is necessary.
Staying in a water-damaged property during restoration is generally not advisable as the environment may be unsafe. Your restoration professionals can assess the situation and advise if temporary relocation is necessary.
- Homeowners insurance typically covers water damage from sudden and accidental events, like a burst pipe. However, it often excludes damage from unresolved maintenance issues or flooding.
Homeowners insurance typically covers water damage from sudden and accidental events, like a burst pipe. However, it often excludes damage from unresolved maintenance issues or flooding.
- Mitigation involves immediate actions to prevent further damage, such as extraction and drying. Remediation, on the other hand, is the comprehensive process of addressing the problem and returning the property to its pre-damage condition.
Mitigation involves immediate actions to prevent further damage, such as extraction and drying. Remediation, on the other hand, is the comprehensive process of addressing the problem and returning the property to its pre-damage condition.
- Small, contained areas might be manageable with DIY methods. However, extensive water damage requires professional intervention, especially in cases involving category 2 or 3 water.
Small, contained areas might be manageable with DIY methods. However, extensive water damage requires professional intervention, especially in cases involving category 2 or 3 water.
- The timeline depends on how severe the fire damage is. Smaller fires with limited smoke damage may take a few days to clean and restore, while larger fires involving structural repairs can take several weeks.
The timeline depends on how severe the fire damage is. Smaller fires with limited smoke damage may take a few days to clean and restore, while larger fires involving structural repairs can take several weeks.
- Yes, Professional fire damage restoration includes specialized smoke and soot removal techniques, advanced deodorization, and air filtration systems to eliminate smoke particles and odors from surfaces, materials, and HVAC systems.
Yes, Professional fire damage restoration includes specialized smoke and soot removal techniques, advanced deodorization, and air filtration systems to eliminate smoke particles and odors from surfaces, materials, and HVAC systems.
- Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.
Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.
- We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.
We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.
- We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.
We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.
- After a fire, the main concerns are the structural integrity of the home and the smoke residue. When a fire burns, it melts building materials and can create toxic fumes that linger within the property.
After a fire, the main concerns are the structural integrity of the home and the smoke residue. When a fire burns, it melts building materials and can create toxic fumes that linger within the property.
- If you were able to grab any belongings while evacuating your home and they are undamaged, keep them with you.
If you were able to grab any belongings while evacuating your home and they are undamaged, keep them with you.
- Part of our assessment process includes creating an inventory of each item that we recover from the scene. From there, we assess each item’s condition and decide what can be restored and what must be disposed of. Everything will be accounted for and documented.
Part of our assessment process includes creating an inventory of each item that we recover from the scene. From there, we assess each item’s condition and decide what can be restored and what must be disposed of. Everything will be accounted for and documented.
- If you have special items that were left behind in your home, simply let us know. We will diligently search for them, assess each item, and restore them when possible.
If you have special items that were left behind in your home, simply let us know. We will diligently search for them, assess each item, and restore them when possible.
- The property owner is responsible for paying for the service, but we recommend that you contact your insurance company after the incident to review your coverage options.
The property owner is responsible for paying for the service, but we recommend that you contact your insurance company after the incident to review your coverage options.
- Whether or not you file an insurance claim is totally up to you. Discuss your options with your insurance agent to see if it’s practical based on the estimate and your coverage.
Whether or not you file an insurance claim is totally up to you. Discuss your options with your insurance agent to see if it’s practical based on the estimate and your coverage.
- If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know.
If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know.
- We are certified to handle substances like asbestos and lead based on our training. However, if we are not 100% comfortable with something, we will call in colleagues who can safely manage the situation.
We are certified to handle substances like asbestos and lead based on our training. However, if we are not 100% comfortable with something, we will call in colleagues who can safely manage the situation.
- If this ordeal has created an opportunity for you to do the upgrade or remodel you’ve always wanted, then we can help. However, keep in mind that if your plans are extensive, you may need to hire an additional contractor.
If this ordeal has created an opportunity for you to do the upgrade or remodel you’ve always wanted, then we can help. However, keep in mind that if your plans are extensive, you may need to hire an additional contractor.
- Mold and mildew are in the same family of fungi. The difference is that mold must be professionally remediated to fully remove it from your property, while mildew can simply be wiped away. Mold spreads easily and can be dangerous to your health, so expert assistance is always recommended.
Mold and mildew are in the same family of fungi. The difference is that mold must be professionally remediated to fully remove it from your property, while mildew can simply be wiped away. Mold spreads easily and can be dangerous to your health, so expert assistance is always recommended.
- Mold will present itself in dark gray, green, or even black blotches on surfaces. It will likely be raised and textured, unlike mildew, and is typically accompanied by a mildew-like odor.
Mold will present itself in dark gray, green, or even black blotches on surfaces. It will likely be raised and textured, unlike mildew, and is typically accompanied by a mildew-like odor.
- Mold remediation is the process used to thoroughly remove mold, eliminate odors, sanitize the area, and restore healthy air quality to residential and commercial properties.
Mold remediation is the process used to thoroughly remove mold, eliminate odors, sanitize the area, and restore healthy air quality to residential and commercial properties.
- The cost of mold remediation will vary based on the extent of your mold infestation. We’ll provide you with a detailed quote once we’re able to assess the mold in your property.
The cost of mold remediation will vary based on the extent of your mold infestation. We’ll provide you with a detailed quote once we’re able to assess the mold in your property.
- Mold can begin to develop in as little as 24 hours, then spread to multiple parts of your home. It’s imperative to stay on top of mold and call for remediation as soon as it’s spotted.
Mold can begin to develop in as little as 24 hours, then spread to multiple parts of your home. It’s imperative to stay on top of mold and call for remediation as soon as it’s spotted.
- Due to the dangers of mold, we advise you to leave the removal to us. The inhalation of mold spores can lead to adverse health effects and long-term illness.
Due to the dangers of mold, we advise you to leave the removal to us. The inhalation of mold spores can lead to adverse health effects and long-term illness.
- The time it takes to remove mold is determined on a case-by-case basis. It all depends on the size of the infestation and its location.
The time it takes to remove mold is determined on a case-by-case basis. It all depends on the size of the infestation and its location.
- We use professional equipment and extensive training to identify mold throughout your home. We check behind walls and under flooring to determine the true extent of the damage; anything missed will only cause another infestation, so we ensure a thorough assessment of your property.
We use professional equipment and extensive training to identify mold throughout your home. We check behind walls and under flooring to determine the true extent of the damage; anything missed will only cause another infestation, so we ensure a thorough assessment of your property.
- Initially, mold causes an allergy-like reaction in most people. They’ll experience itchy eyes, coughing, sneezing, a runny nose, and other similar symptoms. With long-term mold exposure, people may experience headaches, fatigue, and other chronic illness.
Initially, mold causes an allergy-like reaction in most people. They’ll experience itchy eyes, coughing, sneezing, a runny nose, and other similar symptoms. With long-term mold exposure, people may experience headaches, fatigue, and other chronic illness.